Your Data Rights and Privacy in Montana

Details You Share When Requesting Plumbing Service

Last updated: October 2026

When you contact Montana Plumbing Pros about low water pressure, we may collect your name, phone number, email address, and the service address where help is needed. If you submit a website form, we receive the details you enter, such as the plumbing concern, preferred appointment time, and any notes that help us understand the request.

During scheduling and service, we may keep appointment details, communications, and information about the work performed. If you pay for service, payment information is handled through a payment processor; we do not need to store full card details ourselves.

Our website may also collect basic technical information, such as browser type, pages visited, and general site activity through analytics tools. This helps us understand how visitors use the site. Please avoid including sensitive personal information in website forms or ordinary messages.

How Customer Details Support Your Service

We use the information you provide to respond to questions, assess a low water pressure request, schedule an appointment, and send service-related updates. Address and appointment details help our team identify where and when work is needed. We may contact you by phone or email to confirm a visit, discuss your request, or follow up about completed service.

Payment details are used to process charges for work you authorize. We may also use service records to answer questions about past appointments and send relevant service reminders. Basic website activity data helps us see which pages are useful and identify general site issues.

Montana Plumbing Pros does not sell customer personal information. We use it for operating the business and providing requested service, and share it only as needed with providers that support tasks such as scheduling or payment processing, or when required by law.

Outside Services That Help Run Our Website

Montana Plumbing Pros may use third-party services for appointment scheduling, payment processing, and website analytics. These providers may receive the information needed to perform their specific task.

For example, a scheduling service may handle appointment details, while a payment processor manages transaction information. Analytics services may receive basic usage data about how visitors interact with our website.

Each provider operates under its own privacy practices and policies. We do not control how an outside service handles information once it is processed through that service, so we encourage you to review its privacy terms when using its tools. We do not name a particular provider here because the services we rely on may change.

We select these tools to support ordinary business operations, not to sell your personal information. If you have a question about whether a particular service was involved in an interaction, contact us using the details in the rights and contact section.

Cookies for Basic Site Features and Measurement

Our website may use cookies or similar browser storage to support basic site functions and understand general visitor activity. These small files can help pages work as expected and provide aggregated analytics, such as which pages receive visits. We use this information to maintain the site and learn where visitors may need clearer information.

We do not use cookies for advertising tracking. Basic analytics are not intended to identify you personally, though information collected by a third-party analytics tool may be subject to that provider’s own privacy policy.

You can manage or block cookies through your browser settings. Most browsers let you remove existing cookies or prevent new ones from being stored. Some site features may not work as intended if you disable all cookies. Your browser’s help section explains the available controls; settings and names can differ between browsers and devices.

Keeping Service Records and Handling Deletion Requests

We keep customer information for as long as it is needed to respond to a request, arrange or complete service, and maintain relevant business records. Service records may be retained for warranty, accounting, or legal compliance purposes. The time needed can depend on the type of record and any obligations that apply.

Information from a form or inquiry is generally kept while the request is being handled and for a reasonable period afterward in case follow-up is needed. Records that are no longer needed may be deleted or securely disposed of, subject to applicable recordkeeping requirements.

You may ask us to delete information associated with you. We will review the request and remove data we can, but some records may need to remain where retention is required or reasonably necessary for legitimate business recordkeeping. Contact us using the details below to make a request.

Request Access, Corrections, or Removal

You may ask Montana Plumbing Pros to tell you what personal information we have about you, correct details that are inaccurate, or delete information when we are able to do so. To help us locate the right records, include your name and the contact details or service address you used when reaching out. We may need to confirm your identity before acting on a request.

Some information may need to be kept for service, warranty, compliance, or other recordkeeping reasons. If that applies, we can explain the limits on deletion. We will handle requests according to applicable requirements and the records available to us.

For privacy questions or a request, call (877) 773-0781, email info@montanalowwaterpressure.top, or write to Business Center One, 2110 Overland Avenue, Billings, MT. Please do not send payment card details or other sensitive information by ordinary email.